At 93ok, your privacy is more than a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, and protect your personal information.
This Privacy Policy is issued by 93ok ("Platform", "We") and applies to all users who register for or use our services through our official website at 93ok.bar and the 93ok mobile app. This document outlines our commitment to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We take your privacy seriously. Every decision regarding the handling of personal data on this platform is made with your interests and rights as a player in mind. Our goal is to ensure you always feel safe and in control when sharing information with us.
This policy applies to all information you provide to us during the registration process, while using the platform, when dealing with our support team, and through any other interaction with 93ok. Please read this document carefully as it contains important information about how we handle your personal data.
93ok only collects data necessary to operate the platform safely and efficiently. We do not collect excessive or irrelevant information beyond the scope of our services. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose | Retention Period |
|---|---|---|---|
| Identity Verification | Name, MyKad, date of birth | KYC Verification | Throughout active account lifetime + 5 years |
| Contact Data | Email, phone number | Communication & security | Throughout active account lifetime |
| Financial Data | Bank account details, transaction records | Payment processing | 7 years (legal requirement) |
| Technical Data | IP address, access logs | Security & fraud prevention | 90 days to 1 year |
Your personal data is collected through several different means as you interact with the 93ok platform. We always ensure this data collection process is carried out transparently and with your knowledge.
This is the primary way we obtain your information — when you provide it to us directly. This includes during new account registration, the identity verification (KYC) process, when submitting a withdrawal request, when contacting our support team, and when completing your account profile.
When you use the 93ok platform — whether via a web browser or mobile app — our systems automatically record certain technical information. This includes log data capturing the pages you visit, session duration, and interactions with platform features. This information is used solely for security purposes, technical troubleshooting, and service improvement.
The 93ok platform uses cookies and similar tracking technologies to improve the user experience. Cookies allow the platform to remember your preferences, maintain your login session, and deliver more relevant content. You can manage cookie settings through your browser, although disabling certain cookies may affect platform functionality.
93ok uses your personal data only for legitimate purposes directly related to the delivery of our services. We will not use your data for any other purpose without obtaining your consent first. The following are the primary purposes for which your data is used:
93ok understands that your trust depends on how we handle the data you share with us. We only disclose your personal data to third parties under strictly limited circumstances and with clear justification.
To operate the platform effectively, we work with selected third-party service providers, including payment gateway providers, identity verification service providers, cloud computing companies, and gaming software providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in their contracts with us.
93ok may disclose your personal data to government authorities, law enforcement bodies, or courts when required by Malaysian law, or when we believe such disclosure is necessary to protect the rights, property, or safety of 93ok, our users, or the public.
Protecting your personal data from unauthorised access, loss, or disclosure is 93ok's top priority. We continuously invest in the latest security infrastructure to ensure your data is always well protected.
The 93ok platform uses several types of cookies to ensure smooth platform functionality and to enhance your experience. Below is an explanation of the types of cookies we use:
These cookies are required for the platform's core functions and cannot be disabled. They include login session cookies, CSRF security tokens, and language settings. Without these cookies, the platform will not function properly.
These cookies help us understand how users interact with the platform — for example, which pages are visited most frequently or where users encounter difficulties. This information is used to improve the platform's overall design and performance.
You can manage or delete cookies at any time through your browser settings. Please note, however, that disabling certain cookies may affect your user experience or cause some platform features to become unavailable.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 93ok's internal policies, you have the following rights regarding your personal data that we hold:
Your Rights as a 93ok User
You have full control over your personal data. The following are rights you may exercise at any time.
You have the right to request and obtain a copy of all personal data we hold about you within a reasonable timeframe.
If any of your data is inaccurate or out of date, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data, subject to applicable legal obligations and legitimate operational requirements.
In certain circumstances, you have the right to request that we restrict the processing of your data while an issue or dispute is being resolved.
You have the right to receive your data in a machine-readable format for transfer to another service provider upon request.
You may object to the processing of your data for specific purposes such as direct marketing at any time without needing to provide a reason.
93ok retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. When your data is no longer needed, we will securely delete or anonymise it.
As a general guideline, active account data is retained for the duration your account remains active and for an additional period after account closure in accordance with legal requirements. Financial and transaction records are kept for seven years as required under Malaysia's accounting and tax regulations. Technical log data is retained for between 90 days and one year for security and investigation purposes.
In some cases, your personal data may be transferred to servers or facilities located outside Malaysia — for example, for international payment processing or cloud computing services. When such transfers occur, 93ok ensures that protection equivalent to Malaysian standards is maintained through appropriate safeguard mechanisms.
This includes ensuring that all third-party partners who receive your data have robust privacy policies, valid data processing agreements, and adequate technical security measures to protect your data during transfer and storage.
The 93ok platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that someone below this age has registered an account, we will immediately delete the account and all associated data.
If you believe that your child or any minor under your care has provided personal information to 93ok, please contact us immediately so we can take the appropriate action.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 93ok, we encourage you to contact us directly. Our privacy team is ready to assist you.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 3 business days from the date of receipt. For formal requests relating to data rights under the PDPA, we will process and respond within 30 days.
Why Your Privacy Is Safe at 93ok
Six layers of protection we have in place to safeguard the data and privacy of every Malaysian player
Every bit of data moving between your device and 93ok's servers is protected by 256-bit SSL encryption. No one — including us — can read your data in transit.
User data is accessible only by specifically authorised 93ok staff. All access is logged and periodically audited to prevent any unauthorised internal disclosure.
93ok's security infrastructure undergoes regular penetration testing and independent audits to identify and address any vulnerabilities before they can be exploited.
All data handling practices at 93ok are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian user are always protected.
Through your account settings, you can manage communication preferences, control the data you share, and exercise your privacy rights directly without going through a complicated process.
93ok has never and will never sell or rent your personal data to advertisers, data brokers, or any third party for marketing purposes. Your data is used solely to operate our services.