93ok Responsible Gaming — Play Safe

What Is Responsible Gaming?

Responsible gaming means enjoying online wagering as entertainment only — by setting clear limits, understanding the risks involved, and always prioritising your own well-being and that of your family. For 93ok, this is not just a slogan. It is part of how we operate our platform and engage with every player.

Many Malaysian players who have joined 93ok play in a healthy way — they set a budget before playing, know when to stop, and never play with money they cannot afford to lose. These are the habits we want to continue encouraging and supporting through the various tools available on our platform.

However, we also understand that some individuals may struggle to control their gaming habits. If this applies to you or someone you know, please know that you are not alone. 93ok provides a range of self-help resources and control tools that are available completely free of charge, with no conditions and no questions asked.

Signs of Problem Gambling

Problem gambling does not happen overnight — it develops gradually. Recognising the early warning signs is the most important first step. Here are some things to watch out for in yourself:

• Play to chasing losses and feeling the need to win back lost money
• Borrowing money or selling assets to fund gaming activity
• Lying to family members or friends about how much time and money spent
• Feel restless or uncomfortable when unable to play for a while
• Neglecting work, family, or financial responsibilities due to gaming
• Gaming has become a way to escape from stress, anxiety, or sadness
• Unable to control how much time or money is spent even after have already tried to stop

Smart Play Principles

We want every 93ok player to play in a way that is enjoyable and sustainable. Here are some simple guidelines you can follow every time you play:

• Set a budget before playing — decide how much you are willing to spend and stick to that limit
• Treat losses as the cost of entertainment — treat it like buying a movie ticket or dining out
• Do not play when you are emotionally unstable — stress, anger, or sadness can cloud your judgment
• Take breaks regularly — stand up, stretch, and take a short break from the screen
• Do not chase losses — if you lose, accept it and walk away; come back another time with a clearer head
• Balance gaming with other activities — make sure gaming is only a small part of your social life and hobbies
• Only play with money you can afford to lose — never use money set aside for bills, food, or family needs

Self-Control Tools on the 93ok Platform

93ok provides a range of self-control tools that you can activate directly through your account settings. All tools are free, easy to use, and take effect immediately or according to the timeframe you set.

Daily / Weekly / Monthly Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically decline any additional deposits until the limit period resets. Limits can be lowered instantly, but increasing a limit requires a 48-hour waiting period for added protection.

Session Time Limit

Set a time limit for each gaming session. When the time limit is reached, the system will alert you and automatically end your session. This helps you avoid unintentionally prolonged play.

Temporary Break (Cooling-Off)

If you feel the need to step away for a while, you can activate a break period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or carry out any transactions on your account.

Self-Exclusion

For more serious cases, you may apply for a full self-exclusion from the 93ok platform for a minimum period of 6 months. While self-exclusion is active, your account will be fully suspended and you will not receive any promotional communications from us.

Child Protection and Age Restrictions

93ok is a platform exclusively for individuals aged 18 and above. This is not merely a legal requirement — it is our moral responsibility. We employ a strict identity verification (KYC) process to ensure that no minors or underage individuals can register or access our platform.

If you share a device with younger family members, we encourage you to use the auto-logout feature and avoid saving passwords on shared devices. You can also enable additional password protection through your account settings.

Support for Family and Friends

Sometimes, those closest to us are unaware that they need help. If you are concerned about the gambling habits of a family member or friend, you can reach out to the 93ok support team confidentially. We can provide guidance on how to approach these sensitive conversations and point you to the support resources available in Malaysia.

Remember, letting someone know you care is the most meaningful action you can take. Problem gambling can be overcome — with the right support and at the right time.